At the start of the lease agreement, an invitation to "My Page" is automatically sent out. If you haven't received this, you can follow the link below, click on "forgot password," and follow the instructions.

Log in to "My Page" and you will find it under your documents. If you can't find what you're looking for, send us a message via "My Page." If you entered into a lease agreement before Alva took over as the Landlord, you may not find the contract there. Just send us a message, and we will take care of it for you.

The rent is due on the 1st of each month and is billed in advance.

You will receive the rent invoice via email every month. You can find the invoice history and status on "My Page."

An invoice for the total rent amount is sent to all tenants each month. You can make partial individual payments with the desired amount. Remember to use the correct KID (customer identification number) and account number listed on the invoice.

Index adjustment is the adjustment of the rent according to the Rent Act's § 4-2 and § 4-3. Index adjustments occur every 12 months. The prerequisite for such a change is that one year has passed since the lease agreement was signed, or one year has elapsed since the last rent adjustment. A CPI adjustment is notified with 1 month's notice in accordance with the legislation.

That's wonderful that you want to continue living with us! Please send us a request via "My Page." If the Owner intends to continue renting out the property, and there has been a good tenancy and the rent is up to date, this will mostly be possible. Please note that the rent will be market-adjusted before a new lease agreement is made.

When there is a change in the residents of the property, you must notify us by sending an email to hello@livealva.no. If the person does not fall under the category of cohabitant/spouse/child, this person must first be approved by us and then added to the lease agreement with joint liability. Any new tenant must also be approved by all co-tenants listed on the lease agreement. According to the Tenancy Act § 7-1, a tenant has the right to have visitors and short-term overnight guests. However, if a guest takes up permanent residence in the property, it may be in violation of the lease agreement unless agreed upon with us. An additional person living permanently in the apartment without approval may also constitute a breach of contract. When a person resides in the apartment on a permanent basis, it is expected that they are added to the lease agreement and contribute to the rent. At the same time, it is important to note that the Tenancy Act does not grant existing tenants the right to demand that an additional person must pay rent – this must be agreed upon between the tenants.

Any subletting must be approved by us. Please send us an email at hello@livealva.no.

We are sorry to hear that you are leaving us. Check your lease agreement to see what notice period you have, or send us a message via "My Page." If you are part of a shared living arrangement and only you wish to move out, we can offer a transfer of the lease agreement. For more information, refer to the Lease Agreement Transfer section in this FAQ, or contact us through "My Page."

Our apartments have electric heating. Consumption is paid to your electricity provider as part of your electricity bill. Please note that you are free to choose other electricity providers.

No, internet is not included in your rent. We have ensured fiber optic network access to all our buildings, and on behalf of our tenants, we have negotiated internet agreements through Global Connect. You can easily place an order by following the link below.

If you are part of a shared living arrangement and wish to move out before the contract expires, we can offer a lease transfer service. You would then need to find a new tenant who can take over your share of the joint contract. Please be advised that cost applies. See the explanation of the entire process below.

Once the new tenant is approved, we will send you an inspection report that you and the new tenant must fill out together. You will go through the entire property to check for any damages/issues/deficiencies and ensure the cleanliness is up to standard. Afterward, you both send the completed form along with photos of the property back to us. If you have caused any damage to the property, please inform us so that the necessary deductions can be made from your deposit.

If you are unable to participate in the lease transfer inspection yourself, you can authorize someone else to attend on your behalf. This authorization must be sent to us well in advance of the inspection.

Refer to the "Tenant's Maintenance Responsibilities" section in your contract. We have also crated a little guide for your conveneince.

All maintenance requests must be submitted in writing via email to hello@livealva.no If you need assistance with something that falls under your maintenance responsibilities or simply need a helping hand, you can easily make use of Akto Eiendom's janitorial service, "Fixit." You can conveniently order this through the link below. You make paymnet direct to Akto.

Stop water supply at the main if possible and contact Alva immidately. Provide us with as much info as possible.

When experiencing issues with the stove/oven/cooktop, please follow these steps: 1. Check relevant fuses in the fuse box 2. Refer to the appliance manual/guide for troubleshooting (often found online by searching "manual-brand-model") 3. Verify the stove guard located above the cooktop. If none of these steps help, please submit a request to Alva via 'My Page' with an explanation of the issue and a picture of the unit. If it is determined that the appliance is outdated and needs replacement, the landlord will cover the costs. If it turns out to be "user error," the tenant will be responsible for the replacement cost.

In some cases, pests enter the home. This can, for example, be rats or bedbugs. There can be various reasons why the pests enter the home. For instance, a tenant might bring bedbugs into the home after returning from a holiday. When this happens, it is the landlord's responsibility to take measures to remove the pests. Check our maintenance guide for how to handle different types of pests.

If, unfortunately, an apartment becomes uninhabitable, your home contents insurance will cover additional living expenses. There are various reasons why a residence may be deemed "uninhabitable." This could be due to fire damage, water damage, or damage resulting from natural disasters. For a property to be considered "uninhabitable," residents cannot stay in the property due to extensive damage. Contact your home contents insurance provider as soon as possible, as they will determine whether the property is deemed uninhabitable or not. Also, immediately contact Alva.

Your rental agreement includes a basic package of 2MB. This is usually not sufficient for "standard" usage. The speed can easily be upgraded through our partner, Global Connect, who provides fiber internet to the building. We have negotiated great prices for our tenants, which can be easily ordered via the link below. If you already have a subscription and are experiencing issues with your internet, please contact Global Connect directly.

Moibile keys: 1. **Check the mobile key** - Open the JustIN Mobile app - Ensure that you have downloaded the digital key - Make sure the app is updated - Troubleshoot digital keys 2. **Hold your phone close to the lock** - Observe the LED light: - Orange light: The key is active - Green light: You have access - Red light: You do not have access **Note:** Remember that if you have a case on your phone, it may interfere and prevent the signal from reaching the door. Remove the phone from the case and try again. **Contact us if the issue persists or if you disvoer faulty lock and doors:** - **Outside office hours (08:00-16:00):** Call Toma Security emergency phone: 22 20 70 00 - **During office hours:** Call Alva: +47 90 11 45 16 Send an email: hello@livealva.no Please note that costs may apply for call-outs caused by user-related errors.

All tenants are obligated to familiarize themselves with the house rules, as well as specific usage rules for the various common areas. In case of a breach of the lease agreement, including the house rules, the tenant becomes liable for damages according to the Tenancy Act and the Tenant Act. You can find these on under "Important documents" on this info hub site.

Smoking is strictly prohibited on all our properties. This includes all indoor and outdoor common areas, as well as inside the apartments. This applies to smoking tobacco, using e-cigarettes, and using products that mimic smoking, regardless of whether they contain tobacco. Please remember that smoke can be bothersome to others. If you experience discomfort or are disturbed by a neighbor who smokes, please contact us via email. Tenants will be charged for all costs related to the removal of smoke odors or discoloration upon the end of the lease. This policy has been established to ensure fire safety and a safe and pleasant living environment for everyone. Thank you for your cooperation!

Pets are not allowed without the tenant's consent. To have a pet, a separate pet agreement must be signed. The agreement includes the following conditions: 1. The tenant agrees that owning a pet will not cause inconvenience to the landlord or other users of the property. 2. The tenant agrees to adhere to the house rules in the lease agreement. 3. If owning a pet leads to a violation of the house rules or the Animal Welfare Act, this constitutes a breach of the lease agreement. 4. If there is damage to the residence or common areas due to owning a pet, the cost of repair shall be covered by the tenant. 5. The backyard should not be used as a play area or toilet for the pet. In case of accidents, excrement should be promptly removed. If you plan to get a pet, please submit an application via "My Page."

As a tenant, you have been provided with a mobile key and/or key fob. If you happen to lock yourself out or encounter key-related issues, please contact Alva during office hours, Monday to Friday from 9 am to 3 pm. Outside of office hours, you will be automatically transferred to our security service, Toma. Please note that there are charges associated with emergency response related to forgotten keys, mobile battery depletion, or other user-related errors. There are no charges if the issue is due to the key system itself. Note: Remember that if you have a case on your phone, it may interfere and prevent the signal from reaching the door. Remove the phone from the case and try again.

The order is placed via a message on 'My Page' or an email to hello@livealva.no. Cost for key loss and cylinder replacement will incur.

We encourage our residents to use the mobile key where it is installed. The mobile key is free of charge. If you prefer a key fob, we can issue one for you. The first key fob costs 250 NOK. If you have lost a fob/key and need a replacement or wish to order additional fobs/keys, the cost is 800 NOK. You can order a fob by sending an email to hello@livealva.no, and it can be picked up at our office at Fridtjof Nansens Plass 4 during office hours, Monday to Friday, 9:00 AM to 3:00 PM, by appointment.

When you are an approved tenant with Alva, you will be assigned a mobile key. This key provides access to communal doors and the property you are renting. To activate it, you need to download the JustIN mobile app. Enter your phone number and follow the instructions. If you experience any issues with the mobile key, please contact us. Note: Remember that if you have a case on your phone, it may interfere and prevent the signal from reaching the door. Remove the phone from the case and try again.

It is the tenant's responsibility to take out home contents insurance and is responsible for insuring their belongings. In the event of a break-in in the apartment and/or storage rooms, the tenant is obligated to repair/replace damaged doors/windows and must pay any excess themselves. The landlord is not responsible for damage or loss resulting from fire and water leaks beyond what is covered by the landlord's homeowner insurance. As a tenant, you have access to favorable agreement terms through our partners for insurance, Tryg forsikring. For more information and to order this, please follow the link below.

There must be quiet in the apartment and throughout the building between 11:00 PM and 7:00 AM. If you experience disturbances in the building in this period, which is a breach of the house rules, or if you encounter other illegal activities or strangers on the property, you can always call our security service Toma at 22 00 70 00. Excessive partying is considered a breach of the rental agreement. If a security guard is called out, the tenant responsible for violating the house rules will be charged for the associated cost.

Yes, in all our courtyards you will find bicycle racks. The tenant is responsible for the proper storage and insurance of their bicycle. At Thereses gate 51, we have bicycle parking in the basement, and as a tenant, you have access with your mobile key.

There is fire detection in the apartment according to fire safety regulations. If you wish to install smoke detectors beyond this, in your own bedrooms, etc., you must arrange this yourselves. The smoke detectors installed in the building are connected to all residences so that the alarm goes off throughout the building. Our fire safety supplier is responsible for monitoring the fire safety in the building and conducting annual tests. Remember that they do not test any detectors that you install yourselves.

Below you will find customized instructions for your building.

Please read the fire instructions found under the section above, "What should I do in case of fire?"

We have made favorable agreements for our tenants with external suppliers for such services. Information about the various offers can be found above under "Benefits."

No, unfortunately, we do not have any parking spaces for rent.

By reducing your electricity consumption, you protect the environment and help keep electricity costs down. Here are some tips: • Turn down the heat, but do not turn it off completely, when you are away. The home must be kept warm when there is a risk of frost. • Turn off the heat while airing out the room. • Turn off the lights when you leave a room or the home. • Turn off electrical appliances completely when not in use. • Run washing machines/dishwashers during periods when electricity is cheapest. Check the electricity price hour by hour through your electricity provider. • Use wool clothing, slippers, and blankets to maintain warmth during cold periods.

Our homes are rented unfurnished. We have partnered with Seecundo where you can easily buy and possibly sell furniture. Read more about the service they offer in the link below.

We have set up fiber broadband in all our Alva buildings. (This does not apply to Kirkeveien 85/Bogstadveien 30/Frederik Stangs gate 37) Global Connect provides the internet, and we have negotiated good prices on behalf of our tenants. As a standard, they offer you up to 1000 Mbit/s in both upload and download speeds. This can easily be ordered by contacting them directly by phone or via the link below. Provide your address to receive the appropriate "Alva benefits." Customer service: +47 389 90 100

If you live in a bulding with the Doorbell by unloc digital solution (QR code) we will register your name once the contract starts. If you should not find your name please email us. If you live in a building with the traditional doorbell we kinldy ask you to print a label with your name to fit the doorbell.

No unfortunately not. None of our fireplaces can be used.

When there is a change in the residents of the property, you must notify us by sending an email to hello@livealva.no. If the person does not fall under the category of cohabitant/spouse/child, this person must first be approved by us and then added to the lease agreement with joint liability. Any new tenant must also be approved by all co-tenants listed on the lease agreement. According to the Tenancy Act § 7-1, a tenant has the right to have visitors and short-term overnight guests. However, if a guest takes up permanent residence in the property, it may be in violation of the lease agreement unless agreed upon with us. An additional person living permanently in the apartment without approval may also constitute a breach of contract. When a person resides in the apartment on a permanent basis, it is expected that they are added to the lease agreement and contribute to the rent. At the same time, it is important to note that the Tenancy Act does not grant existing tenants the right to demand that an additional person must pay rent – this must be agreed upon between the tenants.

No, it is not possible to deduct rent from the deposit during the lease period. All outstanding rent must be paid before the lease agreement is concluded.

When you move out of the rented property, it should be 'tidy, cleaned, and in the same condition as when taken over.' This means it must be tidy and clean, regardless of the condition at the time of takeover. See checklist below

We can recommend our partner Conluo to perform the move-out cleaning. We have negotiated good prices for our tenants. You can easily book directly with them through the link below

No, unfortunately not.

No, unfortunately. You must ensure that all personal belongings and furniture are removed from the property. It is not allowed to leave furniture in the backyard. To better assist you in getting rid of furniture you no longer need, we have partnered with Secundo. They buy and sell furniture on your behalf. Learn more and schedule a pickup of your furniture via the link below.